It would be odd if you’re not a bit nervous about your first exchange. The Society of Home Office Swappers is not just any home exchange website that anybody can join. Urban Crabs are good people. Founders Sanne & Bart have met them all individually.
However, accidents can always happen. We want to be honest to you about what the risks of home swapping are and what you can do to minimise these risks.
What happens in case of damage or theft?
Accidents are rare, but they can happen. As stated in the Terms & Conditions, members who agree to an exchange take full responsibility for whatever happens after they agreed on an exchange. We’d love to offer advice, but we cannot take any responsible for what fellow members do during a swap. Make sure you’re insured and store away valuable possessions.
In most cases a member will inform you if they accidentally broke something, and propose a resolution. In case this doesn’t happen, we encourage you to reach out to the person you swapped with and talk to them. When you disagree, we advice you to contact your insurance.
What happens when a swap gets canceled?
Just like holidays, home exchanges rarely get canceled. However there may be circumstances that require an a member to cancel an exchange. Like unexpected illness or a family emergency. We make it very clear to members who want to cancel that they’re not only letting the other party down, but that it can also be costly for them if they’ve already booked your trip.
As stated in the Terms & Conditions, members who agree to an exchange take full responsibility for whatever happens after they agreed on an exchange. We encourage members to make the cancelation up to the other member, or help find alternative accommodation.