Do I need a dedicated “home office” to join?

Definitely not. The only requirement we have is that you have a table to work from and a good Internet connection. Co-founders Bart and Sanne live in a 42 m² apartment in Amsterdam where the only table is the kitchen table, dinner table and also the workstation….

Can I only do a simultaneous home swap?

Our system is set up for a one on one simultaneous swap (you go to their home, they come to yours). But Urban Crabs aims to become a big community of friends who do many other things together. We expect many couches will be surfed – and you can arrange this (and anything else) by contacting a member directly.

Who can become a member?

Anyone with a home in one of our cities, and who agrees to do at least 1 swap a year, can apply to become a member of the Society of Home Office Swappers.

What if I’m not a global nomad / hybrid worker?
The majority of Urban Crabs are fortunate to be able to live and work wherever they want, either as an employee or as an entrepreneur / freelancer. But this is not a requirement! Not working or enjoying a long sabbatical or retirement? As long as you have the Urban Crabs spirit, we’d love to welcome you as a member.

What if I have a shared bathroom / kitchen / workspace?
That is no problem at all, just make it very clear in your listing.

What if I don’t have an Internet connection or workstation in my home?
All member homes need to have a good Internet connection and a place to work. This definitely doesn’t need to be a separate “office” – most members have small homes!

What are the risks of home swapping?

It would be odd if you’re not a bit nervous about your first exchange. The Society of Home Office Swappers is not just any home exchange website that anybody can join. Urban Crabs are good people. Founders Sanne & Bart have met them all individually.

However, accidents can always happen. We want to be honest to you about what the risks of home swapping are and what you can do to minimise these risks.

What happens in case of damage or theft?
Accidents are rare, but they can happen. As stated in the Terms & Conditions, members who agree to an exchange take full responsibility for whatever happens after they agreed on an exchange. We’d love to offer advice, but we cannot take any responsible for what fellow members do during a swap. Make sure you’re insured and store away valuable possessions.

In most cases a member will inform you if they accidentally broke something, and propose a resolution. In case this doesn’t happen, we encourage you to reach out to the person you swapped with and talk to them. When you disagree, we advice you to contact your insurance.

What happens when a swap gets canceled?
Just like holidays, home exchanges rarely get canceled. However there may be circumstances that require an a member to cancel an exchange. Like unexpected illness or a family emergency. We make it very clear to members who want to cancel that they’re not only letting the other party down, but that it can also be costly for them if they’ve already booked your trip.

As stated in the Terms & Conditions, members who agree to an exchange take full responsibility for whatever happens after they agreed on an exchange. We encourage members to make the cancelation up to the other member, or help find alternative accommodation.

Do all homes have a good Internet connection?

For our community of  hybrid & remote workers Internet is extremely important. This is why we check the speed of all members’ homes Internet connection with a speed test, and in a personal video call. We require a download speed of at least 10 Mbs and an upload speed of at least 3 Mbs. This is a minimum requirement for a high quality video call.

Can I take someone on a swap?

If your host agrees, you can!

Can I join without swapping my home?

Of course we love it if you’re here mostly for the community! But we require all members to do at least one swap a year. Why? We think it makes our community much stronger if we only have members who actively swap.